RETURN & REFUND POLICY
Unfortunately, we cannot accept returns of perishable goods. If, for any reason, you are unhappy with any product you buy from us please let us know either in-person at the farm shop, via 01206 210383 or at firstname.lastname@example.org. We will do our absolute best to make sure that you're happy with your order.
Our return policy for non-perishable items lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contacts us on the email address above to discuss non-perishable returns.
If you have simply changed your mind and no longer want the items you have ordered, we may have to charge you a return delivery fee if the items can't be dropped off at the farm.
COLLECTION / DELIVERY INFO
All orders will be collected and paid for from Pattocks Farm, Chappel, Colchester CO6 2EG on the 22nd & 23rd December 8am-5pm, or 24th December 8am-1pm.
Home delivery is also available.